Any questions? info@eindhovensetaxicentrale.nl

Privacy Policy

Last Updated: December 2024

1. Introduction

Eindhovense Taxi Centrale respects your privacy and handles your personal data carefully and confidentially. This privacy policy describes how we collect, use, store, and protect your data in accordance with the General Data Protection Regulation (GDPR).

2. Data We Collect

We collect the following categories of personal data:

  • Contact information: name, phone number, email address
  • Ride data: pickup and destination addresses, ride times
  • Payment information: billing address, payment details (via secure payment systems)
  • Technical data: IP address, browser type, device information (via cookies)
  • Communication: correspondence via phone, email, or WhatsApp

3. How We Use Your Data

We use your personal data for:

  • Providing taxi services and processing your bookings
  • Sending confirmations and updates about your rides
  • Financial administration and invoicing
  • Improving our services
  • Customer service and handling complaints
  • Complying with legal obligations
  • Marketing purposes (only with your consent)

4. Cookies

Our website uses cookies to improve your user experience. We use:

  • Functional cookies: necessary for the website to function
  • Analytical cookies: Google Analytics to analyze website traffic (only with your consent)

You can change your cookie preferences at any time by adjusting your browser settings or clearing your local storage.

5. Data Sharing

We do not sell your data to third parties. We may share your data with:

  • Drivers: to execute your ride
  • Payment providers: to process payments
  • IT service providers: for system maintenance
  • Government agencies: when legally required

All our partners are required to treat your data confidentially and may only use it for the purposes for which it was shared.

6. Security

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, or alteration. This includes encryption, secure servers, and regular security audits.

7. Retention Period

We do not retain your personal data longer than necessary for the purposes for which it was collected:

  • Ride data: 7 years (tax obligation)
  • Customer data: as long as you are a customer and up to 2 years after last contact
  • Marketing data: until you unsubscribe or object

8. Your Rights

Under the GDPR, you have the following rights:

  • Access: the right to know what data we have about you
  • Correction: the right to have incorrect data corrected
  • Deletion: the right to deletion of your data ("right to be forgotten")
  • Restriction: the right to restrict the processing of your data
  • Portability: the right to transfer your data to another party
  • Objection: the right to object to processing
  • Withdrawal of consent: the right to withdraw previously given consent

To exercise these rights, please contact us using the contact details below.

9. Google Analytics

We use Google Analytics to gain insights into how visitors use our website. Google Analytics places cookies and collects data such as your IP address, browser type, and page visits. We have activated IP anonymization and have a data processing agreement with Google. This service is only activated if you consent to cookies.

10. Changes to this Privacy Policy

We may update this privacy policy from time to time. The most recent version is always available on our website. We recommend reviewing this privacy policy regularly.

11. Complaints

If you have a complaint about how we handle your personal data, please contact us. You also have the right to file a complaint with the Dutch Data Protection Authority.

12. Contact

For questions about this privacy policy or to exercise your rights, please contact us via: